Terms & Conditions

Effective from 01.04.2024


Please read this carefully, by buying from us you are accepting our terms & conditions. If you have any questions, we are happy to help you at [email protected]. These terms & contions apply to all courses, workbooks, products and coaching services purchased trough www.dinamakrogiannelis.com wether it's online courses, workbooks coaching or consultation or other products and services.


The prices in dinamakrogiannelis.com online store are in American dollars and include the Finnish VAT 25,5%. Finnish VAT is included regardless the puchase country. We reserve the right to change the prices.

Payment Terms

The company offers various payment methods for its services (such as online banking and credit card payments). The available payment options will be visible during the purchase process.The company uses Stripe (Stripe Payments Europe, Ltd) and Kajabi (Kajabi LLC) as payment service providers. Payments processed through Stripe or Kajabi may appear on the payment transaction and bank statement. Please read the terms of use for Stripe and Kajabi.Interest in accordance with the Interest Act will be charged on delayed payments, as well as costs incurred for payment reminders and other collection actions. After a reminder, the company may transfer unpaid receivables to a collection agency for collection. The collection agency may use voluntary and legal collection methods to recover unpaid invoices. Collection costs according to the collection agency's price list will be added to the invoices.The company reserves the right to suspend a customer's access to purchased services due to delayed or unpaid payments (including installment payments) if the payment has not been received by the due date. However, this does not release the customer from their payment obligation.The company is not responsible for agreements that the customer enters into with third parties when purchasing products. For example, if a customer purchases a service through installment payments, the payment obligation may then become solely between the customer and the company providing the installment service. Customers should review the terms of the third party when selecting a payment method.

Installment Payment

An installment payment refers to a payment option where the customer pays a specific limited amount of installments to access a service. The number of installments is limited, and the customer commits to paying all future installment payments when making the purchase.The first installment payment is charged immediately upon purchase. Subsequent installments will be charged monthly. Future installments will be automatically debited from the customer's provided payment method.If the automatic installment payment from the customer's provided payment card fails, access to purchased services will be immediately suspended. Access to the services will be restored once the user account is reactivated after the customer has settled the unpaid installment. The suspension of services does not release the customer from the obligation to pay for future or outstanding installments.To avoid missing installment payments, the customer must ensure that there are sufficient funds on the payment card or other payment method to cover the installment payments.If the customer has accumulated multiple unpaid installments, the company reserves the right to immediately debit all outstanding installments from the customer's account in one go. If automatic payment attempts and reminders sent via email are unsuccessful, the company has the right to charge the customer for all unpaid installments as well as any remaining installment payments on one invoice with a 14-day payment deadline.If an installment payment needs to be invoiced instead of automatically debited, the company will add a reminder fee to the invoice.

Cancellation Policy:

The consumer customer acknowledges that they do not have the right of withdrawal according to the Finnish Consumer Protection Act because it is a service that the customer receives digitally immediately. In this case, the 14-day right of withdrawal under the Consumer Protection Act does not apply unless the company has specifically provided it. Similarly, business and corporate customers do not have the right of withdrawal unless the company has specifically mentioned it.

Satisfaction Guarantee:

The satisfaction guarantee means that the customer will receive a refund if they are not satisfied with the service they have purchased. The satisfaction guarantee is valid for 14 days from the moment the customer has purchased the online course or coaching and gained access to the first module of the online course, and or started first coaching session.

If a customer is dissatisfied with the online course and wishes to utilize the satisfaction guarantee as described above, the customer must notify their dissatisfaction within the specified time frame by sending an email to [email protected].

To benefit from the satisfaction guarantee, the customer must, in the same email, state and demonstrate the following:

The reason for their dissatisfaction.
Demonstrate their commitment to the purchased course.
As the course materials are available for one year and are accessible on the course platform, reasons related to lack of time or fatigue will not be accepted as valid reasons for dissatisfaction.

Customer is considered committed to the purchased course if all of the following conditions are met: The customer has watched all the videos included in the first and second modules of the online course- The customer has completed the worksheets for module 1. The company will refund the payments made by the customer for the service within 14 days of making the decision regarding the refund.

Intellectual property matters

Dina Makrogiannelis owns and reserves all right, title and interest in the copyrights, design rights or other intellectual property rights included in the products, and materials on the website and for the downloads on www.dinamakrogiannelis.com and other online platforms. You are prohibited to copy and share the materials, they are only for your individual use.

Nothing contained in these Terms and Conditions shall be construed as an assignment or transfer of any copyright, design right or other intellectual property right in the product or any part of it.

You shall not, loan, copy, modify, adapt, merge, or create derivative versions of the product without the prior written concent of Dina Makrogiannelis.

Change of Terms The company reserves the right to modify the terms of the agreement. The customer is obligated to review the content of the terms and decide whether they wish to continue adhering to them. If the customer does not wish to comply with these or subsequently amended terms, the use of the company's websites and services must be immediately discontinued.

Collection and Disclosure of Personal Data The company complies with data protection laws in all aspects of collecting and processing personal data.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
[[INSERT OTHER USES OF ORDER INFORMATION]]
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
GOOGLE - https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Limitation of Liability The company is not liable for any indirect or direct damages related to orders, deliveries, or products, or any damages resulting from the above, except to the extent that mandatory provisions in consumer protection law or other mandatory laws have otherwise stipulated regarding such damage. The company is not responsible for technical disruptions occurring during the use of the website and resulting in inadequate order processing, nor for malfunctions of third-party services, such as course platforms (such as system malfunctions and delays in payment transfers), or for contracts that the customer enters into with third parties when purchasing products. In no event shall the company be liable for the consequences of decisions made by the customer based on the services, products, or materials contained therein, or for the results achieved as a result. Therefore, the company does not guarantee that its services will immediately generate financial returns for the customer.

Waiver of Liability:

The mentioning of words  "courses and coaching" in this text includes every coaching session and every coaching course created and held by Dina Makrogiannelis.


Dina Makrogiannelis, the creator and facilitator of courses and coaching, hereby request that all participants carefully read this waiver before engaging in any activities or exercises within the course. By participating in my courses, you acknowledge and agree to the following: You understand that these courses are an educational program designed to provide information, guidance, and support in self development. The course may include various activities, exercises, workbooks and discussions aimed at personal growth and development. Acknowledge that the information provided in the courses is for educational purposes only and is not intended to replace professional advice or therapy. You agree to understand that you are solely responsible for your own well-being and decisions made during and after the course. You understand that Dina Makrogiannelis, and any associated instructors, employees, or affiliates are not liable for any actions, decisions, or outcomes resulting from your participation in courses or coaching provided. You release them from any liability or claims arising from your participation in the course. You acknowledge that courses and coaching may involve exploring personal experiences, emotions, and beliefs. You understand that this may bring up intense emotions and memories. You are encouraged to approach the course content with self-compassion and seek additional support from a qualified therapist or counselor if needed. You understand that courses and coaching may include exercises or activities that require physical movement or interaction. You agree to participate in these activities at my own risk and take full responsibility for any injuries or accidents that may occur. You will ensure that you have a safe environment and consult with a medical professional if I have any health concerns. You agree to respect the privacy and confidentiality of other participants in the courses. You will not share or disclose any personal information or experiences shared within the course without explicit permission. You understand that on the courses and coaching there may include links or references to external resources, websites, or products. You acknowledge that, Dina Makrogiannelis, and any associated instructors, employees, or affiliates are not responsible for the content, accuracy, or safety of these external resources. I will use my own discretion when accessing or utilizing any external materials. You acknowledge that all the course material is an intellectual property of Dina Makrogiannelis. You agree not to reproduce, distribute, or share any course materials without prior written consent. You understand that Courses and coaching may undergo updates, modifications, or changes over time. You acknowledge that  Dina Makrogiannelis or any on her affiliates have the right to make these updates without prior notice.You confirm that you have read and understood the contents of this waiver and voluntarily choose to participate in courses and coaching by Dina Makrogiannelis. You agree to abide by the guidelines, instructions, and recommendations provided within the course.

Governing law and disputes

These terms and conditions have been drafted to prevent disputes. However, in the event of any disagreements regarding the services or the agreement, efforts will be made to resolve them through negotiations between the customer and the company.

Consumer Customer: If disputes regarding the services or the agreement cannot be resolved through negotiations between the parties, the consumer can refer the matter to the Consumer Disputes Board by contacting the Consumer Disputes Board (www.kuluttajariita.fi). Before taking the matter to the Consumer Disputes Board, the consumer can also contact the consumer advisory services of the local register offices (www.kuluttajaneuvonta.fi).

This agreement is governed by Finnish law. Disputes arising from the services or the agreement will be resolved in the court of the company's domicile, unless the customer and the company reach a settlement through negotiations.

These Terms and Conditions shall be governed by and construed in accordance with the laws of Finland, without regard to the principles of conflicts of law of any jurisdiction. If there is a disagreement, place of arbitration shall be in Finland.

Contact Us

If you have any questions, concerns or complaints about our terms & conditions, please contact us: